PRODUCT WARRANTY

Complimentary Cleaning And Inspection Services On Diamond Rings

We recommend having your diamond ring cleaned and inspected every six months or if it undergoes any potential trauma. Inspections may help prevent the loss of a stone and extend the life of your jewelry. This cleaning and inspection service is free of charge to TheArmak  customers on their TheArmak  diamond rings. The customer only pays for shipping, and TheArmak  pays for return shipping. Repairs to your ring mounting can also be done at this time at cost.

Conditions And Exclusions

The foregoing Manufacturer Warranty and Complimentary Services are available only to the person who purchased the covered product from TheArmak .

Maintenance, repair, sizing or other service performed by someone other than TheArmak  will void your Manufacturer Warranty.

Fine jewelry is not impervious to normal wear, activities or trauma. This is particularly true for rings since hands are regularly subjected to considerable abuse. We do not provide warranties for damage due to normal wear, product loss, loss of stones or theft. Damage or loss that results from failure to obtain repairs necessary to maintain the integrity of the product are also not covered.

Some examples of common jewelry issues that would not be considered manufacturing defects include:

  1. Discoloration due to exposure to chemicals, make-up, swimming pools, hot tubs or bathing.
  2. Prongs and precious metals, in general, wear over time and may require “building up” or restoration work as normal wear.
  3. Bent, caught or worn out prongs(s) allowing a stone to fall out or be lost due to normal wear or other damage.
  4. Lost stone or a stone has fallen out due to chipping or breaking caused by normal wear or other damage.

PRIVACY POLICY

Last updated December 20 2018

TheArmak  (including TheArmak , Inc., its subsidiaries and affiliates) wants you to know that your privacy is important to us. Our customers are at the heart of everything we do, and we strive to ensure your experience with TheArmak  is one that you will want to repeat and share with your friends. Part of our commitment to you is to respect and protect the privacy of the personal information you provide to us. The information below is designed to inform you of what information we collect, why we collect such information, and how we use the information we collect. Any reference to our “Site” includes our TheArmak  website, mobile applications and other software, and any reference to our “Services” includes our Site, customer service phone line and other shopping or product services offered by TheArmak . This Privacy Policy is incorporated into our Terms of Service. If you have questions or concerns regarding this Privacy Policy please email us at privacy@TheArmak .com.

TheArmak  will occasionally update this Privacy Policy. When a revision is made we will revise the “last updated” date on this page. By using our Services, or sharing your information with us, you are consenting to and accepting this Privacy Policy, including any changes or updates. We may make additional features, functionality, offers, activities, or events available to you subject to additional or different privacy rules that we disclose in connection with those opportunities.

Collection Of Information

Information You Provide. At various times, you may decide to provide us with your personal information. You should know that we receive and may store all personal information (whether written or oral) that you provide to us. This includes personal information provided to us through any means, including, without limitation, through our Site, via e-mail, over the telephone, and through a social media service (for example Facebook, Twitter, Pinterest). You can choose not to provide certain information, but then you might not be able to purchase products or take advantage of many of our promotions, features or Services. In this policy, “personal information” means any information by which you may be identified or contacted, including, but not limited to, a first and last name, phone number, physical address or email address. In addition, we may collect information about your purchases, billing address, shipping address, gender, occupation, birthday, marital status, anniversary, interests, and credit card information.

You may choose to provide us names or other contact information for a friend to take advantage of a referral, fiancé, or other program or to send them product information or gifts. Subject to restrictions imposed under applicable laws and unless otherwise specified when you provide us the information, the information we collect about you and your friend may be stored and used in the ways described in this Privacy Policy.

Information We Collect Through Cookies and Other Technologies. A cookie is a small file that resides on your computer, mobile phone, or other device, and allows us or our business partners to recognize your device when you return to our Service and record information about your usage of our Services.

We use cookies for five general purposes as follows:

  1. Essential Operational: Cookies are necessary to allow us to operate our Services. For example, they are required to help you access secure areas (such as your account pages) and to use features like our shopping basket.
  2. Performance and Functionality: Cookies help us enhance the performance and functionality of our Services. For example, cookies help us identify you or your device when you come back to our Service so that you do not have to login to see your shopping basket.
  3. Analytics and Customization: We use analytics and customization cookies, including third party cookies, to gather information on how our Services are being used by our visitors and to measure how popular our marketing campaigns are. We use the data we get to help customize our Services for you and make the content you see as relevant as possible. We also use the date we collect to help identify and prevent fraud, and to track visits from our affiliates or partners.
  4. Targeting/advertising: Cookies help us to regulate the advertisements you receive, provide you with tailored offers, and measure their effectiveness.
  5. Social networking cookies: Cookies allow visitors to share our pages and content through third-party social networking websites.

Our business partners may use cookies on our Site, for the same general purposes identified above, including to improve their own marketing, products or services. Third parties may use cookies and other technologies to collect information about your online activities over time and across different websites.

You are always free to decline cookies if your browser permits; although, by declining the use of cookies you may not be able to use certain features on, and significant portions of, our Site. Also, because information we or third parties obtain may be combined, we or third parties may still be able to identify your web browser, computer or mobile device when you access our Services even if you disable cookies. Some browsers incorporate a “Do Not Track” (DNT) feature that, when turned on, signals to websites and online services that you do not wish to be tracked. Because there is not yet an accepted standard for how to respond to browser DNT signals, we do not currently respond to them. Certain third party companies who may utilize cookies or other technologies on our Services enable you to opt out of behavioral advertising (which often uses cookies) as described below under Information that We May Share with Others. For more information about the use of cookies and how to block them, visit www.allaboutcookies.org, www.youronlinechoices.eu (Europe) orwww.aboutads.info/choices (United States).

We may use, or permit our business partners to use, other technologies similar to cookies for the same purposes as we use cookies, for example:

Tracking Images: We may use tracking images (such as GIFs), which are small image files that we embed into our e-mail newsletters, to learn whether you opened or forwarded the newsletter or clicked on any of the content. This information tells us about our newsletters’ effectiveness and helps us ensure that we’re delivering information that you find interesting.

Local Storage: We use local storage (such as HTML5 or Flash) for frequency capping purposes and to provide you with relevant advertising.

We may collect information about your location and your mobile device, including a unique identifier for your device, when you download or use our mobile application.

Use Of Your Personal Information

We may use the information we collect about you to:

  • Facilitate your purchases and provide the services you request,
  • Confirm and track your order,
  • Respond to your comments, inquiries and requests,
  • Compare and review your information for errors, omissions and accuracy,
  • Prevent and detect fraud or abuse,
  • Provide and improve our services and product offerings, and develop new ones,
  • Improve marketing and promotional efforts, and overall customer experience,
  • Identify your product and service preferences,
  • Offer you personalized content, including by providing customized content and advertising,
  • Understand our customer demographics, preferences, interests, and behavior,
  • Administer and fulfill our contests and other promotions,
  • Process or respond to your application for current or future career opportunities,
  • Contact you regarding products and services (of TheArmak  or our partners) that we believe may be of interest to you, and
  • Other uses with your consent.

We may combine the information you provide to us over time and we may combine such information with information that is publicly available, collected through cookies and other technologies, and information that we receive from our partners, affiliates and other third parties.

We value your comments, feedback, testimonials, etc., which help us improve our services and products. By making such submissions to us, you assign your rights in the submissions to us, as described in the “Submissions” section of our Terms and Conditions page.

 

Information That We May Share With Others

We may share your information, including personal information, as follows:

Service Providers: We may use third-party service providers to perform certain services on our behalf, including: shipping, payment processing, data storage/management, webhosting, fulfillment, assembly, marketing, mailing, and emailing.

Special Events: If you choose to participate in a special event (for example, a promotion, contest, or sweepstakes), TheArmak  may share your information with those organizations participating in the applicable event.

Sharing with Other Companies (for their marketing or analytics purposes): 

We may share your information with other companies or organizations which are not part of TheArmak . These companies and organizations may use the information we share to provide, or help other companies provide, offers to you, to market products, services or opportunities to you, and to perform data analytics regarding your use of our Services.

Companies that we share information with may use the information we provide to them, often in combination with their existing information, to provide you with more relevant advertising. You may opt out of receiving personalized advertisements from advertising companies that are members of the Network Advertising Initiative or who subscribe to the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising by visiting http://www.networkadvertising.org/choices and http://www.aboutads.info/choices.

If you are located in the European Economic Area (EEA) or Switzerland, we will only share your personal information with other companies for their own marketing purpose with your prior opt-in consent.

Compliance with Law and Fraud Protection: 

We may disclose your information: (1) when we believe in good faith that it is necessary to comply with any applicable law, regulation, legal process, or governmental request; (2) in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person; (3) to other companies and organizations for fraud protection and risk reduction; and (4) to enforce any agreement we have with you.

Business Transfer: Your information may be disclosed as part of any merger, sale of company assets or acquisition, as well as in the event of an insolvency, bankruptcy or receivership, in which case information would be transferred as one of the business assets of the Company.

Aggregate Information: We may, and we may authorize third parties to, create aggregate records from personal information by excluding information that makes the information personally identifiable. We may use and disclose, and authorize third parties to use and disclose, aggregate information at our discretion.

Children Under 13

TheArmak  does not knowingly collect personal information from children under the age of 13. If we learn that we have collected personally identifiable information from a child under the age of 13, we will delete that data from our systems. Please visit the FTC’s website at http://www.ftc.gov for tips on protecting children’s privacy online.

Links

Our Site may provide links to third-party websites which are outside our control and not covered by this Privacy Policy. We encourage you to review the privacy policies posted on these (and all) websites.

Security

We utilize a combination of physical and electronic security technologies, procedures, and organizational measures to help protect your personally identifiable information from unauthorized access, use or disclosure. While we strive to safeguard your personal information, we cannot guarantee or warrant the security of any information you disclose or transmit to us.

Accessing And Updating Your Information

If you have created a TheArmak  account you can review and change certain personal information relating to your TheArmak  account at any time by logging on to your account. Otherwise, to learn more, please contact us as set forth below.

Choice/Opt-Out

We want to communicate with you only if you want to continue to hear from us.

To opt out of receiving email promotions that we send you: (1) select “unsubscribe” on our subscription status page and enter the requested information or follow the unsubscribe instructions in any of our promotional emails; or (2) write to Legal Department at [email protected]  To opt out of telephone promotions, you can tell us when we call you or you can send us a postal request. To opt out of postal mail promotions, please send us a postal request.

Opting out of communication with us does not affect our communications with you via telephone or email related to your orders with us or other transactional emails.

Where required by law, we obtain your prior opt-in consent at the time of data collection for the processing of (i) personal information for marketing purposes and (ii) personal information deemed sensitive pursuant to applicable law.

International Data Storage And Processing

Your information may be stored and processed in the United States or any other country in which TheArmak  or its service providers maintain facilities. Those countries may not have the same data protection laws as the country in which you initially provided that information. When we transfer your personal information to other countries, we will protect it as described in this Privacy Policy. You consent to any such transfer of information outside of your country.

If you are located in the EEA or Switzerland, we comply with applicable legal requirements providing adequate protection for the transfer of personal information to countries outside of the EEA or Switzerland. TheArmak  complies with the US-EU Safe Harbor Framework and US-Swiss Safe Harbor Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland. TheArmak  has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view our certification page, please visit http://www.export.gov/safeharbor.

In compliance with the US-EU and US-Swiss Safe Harbor Principles, TheArmak  commits to resolve complaints about your privacy and our collection or use of your personal information. European Union or Swiss citizens with inquiries or complaints regarding this privacy policy should first contact us via email at privacy@TheArmak .com.

TheArmak  has further committed to refer unresolved privacy complaints under the US-EU and US-Swiss Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint to TheArmak , or if your complaint is not satisfactorily addressed by TheArmak , please visit the BBB EU SAFE HARBOR website at www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.

 

Your California Privacy Rights

If you are a California resident and would like a copy of our notice describing what categories of personal information we share with third parties or corporate affiliates for their direct marketing purposes and the names and addresses of the third parties and affiliates that received your information in the past year, please submit a written request to the following address: [email protected]  Please allow up to 30 days for us to process your request. You may submit such a request once per year.

 

How To Contact Us

If you have any questions or comments about this Privacy Policy, our privacy practices, or if you would like us to update information you provide to us, send an email to privacy@TheArmak .com 

TheArmak , Inc. is the entity responsible for the collection and processing of your personal information.

TERMS & CONDITIONS

These terms and conditions apply to the TheArmak  Web site located at www.TheArmak.com  and all associated Web sites linked to www.TheArmak.com .com by TheArmak , its subsidiaries and affiliates, including TheArmak ‘s sites around the world (collectively ‘the Site’). Please read these terms and conditions (the ‘Terms and Conditions’) carefully. BY USING THE SITE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

These Terms and Conditions govern your use of, and any purchase from, the TheArmak  Site, and constitute an agreement between you and TheArmak . 

TheArmak  reserves the right to change or modify any of these Terms and Conditions or any policy or guideline of the Site at any time, and in its sole discretion. Any change or modification will be effective immediately upon posting of the revisions on the Site. Your continued use of the Site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications. Therefore, you should frequently review these Terms and Conditions and any other applicable policies from time-to-time to understand the terms and conditions that apply to your use of the Site. If you do not agree to the amended terms, you must stop using the Site.

Product Availability And Pricing

If you’re interested in a piece of jewelry that is currently on back order, call us and we can tell you when the item will be back in stock. Sometimes with the volume of orders we receive, an item may go out of stock before we are able to post a notification on the Site. If this happens, we will contact you directly to discuss possible options.

Data, including prices, may be inaccurately displayed on our Site due to system or typographical errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur, and we do not honor inaccurate or erroneous prices. If a product’s listed price is lower than its actual price, we will, at our discretion, either contact you for instructions before shipping the product or cancel the order and notify you of such cancellation. If the order has been shipped, you agree to either return the product or pay the difference between the actual and charged prices. Our prices are also subject to change without notice. We apologize for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact one of our Diamond and Jewelry Consultants at [email protected] .com or 1-877-TheArmak-01 (276-2501).

We do not negotiate prices on our products and all our prices are final.

Diamond Certificates

When you order a loose diamond, we ship it to you with the accompanying diamond grading report (also called a diamond certificate). These grading reports are detailed documents created by diamond grading experts at one of two highly-respected diamond laboratories – making it very expensive to replace a diamond grading report. Because of this, we require each diamond grading report to be included with each returned diamond. If you do not include the diamond grading report with your return, you will be charged a replacement fee of $250.

Comparison Purchasing

To keep our prices low, we do not allow comparison purchasing. Comparison purchasing is the act of buying several items with the intent of keeping the one you like best and returning the remainder. This causes undue restocking and inventory overhead and can be very costly. To confirm the quality of a jewelry item, please contact one of our Diamond and Jewelry Consultants at [email protected] .com or 1-877-TheArmak-01 (276-2501), and we would be happy to help you make your choice.

Information On Our Site

At TheArmak , we make every attempt to ensure that our online catalog is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, color and size may vary slightly.

Our objective is to provide you with as much information and detail about your prospective purchase as possible so that you can see the beauty and shape of a particular item. In compliance with industry standards and FTC regulations, TheArmak  states that carat total weight in all purchases may vary 0.05 carats from stated weight.

On the Site, we provide the measurement of our products based on our manufacturing specifications. Slight tolerances may be accounted for based on finishing during the manufacturing. Width tolerance on machine made wedding bands of 0.20mm is allowed. Cast manufactured rings can vary slightly more.

For gemstone and pearl measurements, a tolerance of 0.25mm is allowed.

For diamond jewelry set with multiple diamonds, we provide the minimum total carat weight for the piece. Color and clarity grades are expressed as either a minimum or an average depending on the number of diamonds. If stated as a minimum, all diamonds within the piece are at or above the stated quality. If expressed as an average, collectively the quality is equal to or exceeds the grade stated.

Policy On Ethical Sourcing

At TheArmak , we only purchase diamonds through the largest and most respected suppliers who, like us, proudly adhere to and enforce the standards established by the Kimberley Process, an international system that polices the trade of diamonds to ensure they are from sources free of conflict. Read more about TheArmak ‘s policy on ethical sourcing and the steps we take to ensure our diamonds are from conflict free sources.

Privacy Policy

Please refer to our Privacy Policy for information on how TheArmak  collects, uses, and discloses personally identifiable information from its customers.

Site Content

The Site and all content and other materials, including, without limitation, the TheArmak  logo, and all designs, text, graphics, pictures, selection, coordination, ‘look and feel’, information, data, software, sound files, other files and the selection and arrangement thereof (collectively, the “Site Materials”) are the proprietary property of TheArmak  or its licensors or users and are protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.

Trademarks

TheArmak , Build Your Own Ring, Build Your Own Three-Stone Ring, Build Your Own Earrings, Build Your Own Diamond Pendant, the TheArmak  logos, and any other product or service name or slogan contained in our Site are trademarks of TheArmak  and its suppliers or licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of TheArmak  or the applicable trademark holder. You may not use any metatags or any other “hidden text” utilizing “TheArmak ” or any other name, trademark or product or service name of TheArmak  without our prior written permission. All other trademarks, registered trademarks, product names and TheArmak  names or logos mentioned in our Site are the property of their respective owners.

Use Of The Site

You are granted a personal, limited, non-sublicensable license to access and use our Site and electronically copy, (except where prohibited without a license) and print to hard copy portions of our Site Materials for your informational, non-commercial and personal use only. Such license is subject to these Terms and Conditions and does not include: (a) any resale or commercial use of our Site or the Site Materials therein; (b) the collection and use of any product listings, pictures or descriptions for commercial purposes; (c) the distribution, public performance or public display of any Site Materials, (d) modifying or otherwise making any derivative uses of our Site and the Site Materials, or any portion thereof; (e) use of any automated means to access, monitor or interact with any portion of our Site, including through data mining, robots, spiders, scraping, or similar data gathering or extraction methods; (f) downloading (other than the page caching) of any portion of our Site, the Site Materials or any information contained therein, except as expressly permitted on our Site; (g) cause to appear any pop-up, pop-under, exit windows, expanding buttons, banners, advertisement, or anything else which minimizes, covers, or frames or inhibits the full display of our Site; (h) use our web sites in any way which interferes with the normal operation of our sites; or (i) any use of our Site or the Site Materials other than for its intended purpose. Any use of our Site or the Site Materials other than as specifically authorized herein, without the prior written permission of TheArmak , is strictly prohibited and will terminate the license granted herein. Such unauthorized use may also violate applicable laws, including without limitation copyright and trademark laws and applicable communications regulations and statutes. Unless explicitly stated herein, nothing in these Terms and Conditions shall be construed as conferring any license to intellectual property rights, whether by estoppel, implication, or otherwise. This license is revocable at any time.

Infringer Policy

In accordance with the Digital Millennium Copyright Act (DMCA) and other applicable law, TheArmak  has adopted a policy of terminating and barring, in appropriate circumstances and at TheArmak ‘s sole discretion, site users or account holders who are deemed to be repeat infringers. TheArmak  may also at its sole discretion limit access to this site and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.

Third Party Content

TheArmak  may provide links to Web pages and content of third parties (‘Third Party Content’) as a service to those interested in this information. TheArmak  does not monitor or have any control over any Third Party Content or third party Sites. TheArmak  does not endorse any Third Party Content and can make no guarantee as to its accuracy or completeness. TheArmak  does not represent or warrant the accuracy of any information contained therein, and undertakes no responsibility to update or review any Third Party Content. Users use these links and Third Party Content contained therein at their own risk.

Advertisements And Promotions

TheArmak  may run advertisements and promotions from third parties on our Site. Your business dealings or correspondence with, or participation in promotions of, advertisers other than TheArmak , and any terms, conditions, warranties, or representations associated with such dealings, are solely between you and such third party. TheArmak  is not responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such non-TheArmak  advertisers on our Site.

Submissions

You acknowledge and agree that any materials, including but not limited to questions, comments, suggestions, ideas, plans, notes, drawings, original or creative materials or other information, regarding this site, TheArmak , or our products or services that are provided by you to TheArmak  are non-confidential and shall become the sole property of TheArmak . TheArmak  will own exclusive rights, including all intellectual property rights, and will be entitled to the unrestricted use and dissemination of these materials for any purpose, commercial or otherwise, without acknowledgment or compensation to you. You grant TheArmak  and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that (a) you own and control all of the rights to the content that you submit, or that you otherwise have the right to submit such content to this site; (b) the content is accurate and not misleading; and (c) use and posting of the content you supply will not violate any rights of or cause injury to any person or entity.

Product Reviews And User Content

Our Site includes a product review feature, and includes or may include in the future discussion forums, user generated content, or other areas or services in which you or third parties create, post, or store any content, messages, materials or other items on our Site (‘Interactive Areas’). You are solely responsible for your use of such Interactive Areas and use them at your own risk. By using any Interactive Areas, you agree not to post, upload to, transmit, distribute, store, create or otherwise publish through our Site any of the following:

  1. Any message, data, information, text, music, sound, photos, video, graphics, code or other material (‘User Content’) that is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable;
  2. User Content that would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party, or that would otherwise create liability or violate any local, state, national or international law, including, without limitation, the regulations of the U.S. Securities and Exchange Commission or any rules of a securities exchange such as the New York Stock Exchange, the American Stock Exchange or the NASDAQ;
  3. User Content that may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party. By posting any User Content, you represent and warrant that you have the lawful right to distribute and reproduce such User Content;
  4. User Content that impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity;
  5. Unsolicited promotions, political campaigning, advertising or solicitations;
  6. Private information of any third party, including, without limitation, addresses, phone numbers, email addresses, Social Security numbers and credit card numbers;
  7. Viruses, corrupted data or other harmful, disruptive or destructive files; and
  8. User Content that, in the sole judgment of TheArmak , is objectionable or which restricts or inhibits any other person from using or enjoying the Interactive Areas or our Site, or which may expose TheArmak  or its users to any harm or liability of any type.

TheArmak  takes no responsibility and assumes no liability for any User Content posted, stored or uploaded by you or any third party, or for any loss or damage thereto, nor is TheArmak  liable for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter. Your use of Interactive Areas is at your own risk. As a provider of interactive services, TheArmak  is not liable for any statements, representations or User Content provided by its users in any public forum, personal home page or other Interactive Area. Although TheArmak  has no obligation to screen, edit or monitor any of the Content posted in any Interactive Area, TheArmak  reserves the right, and has absolute discretion, to remove, screen or edit any User Content posted or stored on our Site at any time and for any reason without notice, and you are solely responsible for creating backup copies of and replacing any User Content you post or store on our Site at your sole cost and expense.. Any use of the Interactive Areas or other portions of our Site in violation of the foregoing violates these Terms and Conditions and may result in, among other things, termination or suspension of your rights to use the Interactive Areas and/or our Site. In order to cooperate with legitimate governmental requests, subpoenas or court orders, to protect TheArmak ‘s systems and customers, or to ensure the integrity and operation of TheArmak ‘s business and systems, TheArmak  may access and disclose any information it considers necessary or appropriate, including, without limitation, user profile information (i.e. name, e-mail address, etc.), IP addressing and traffic information, usage history, and posted User Content. TheArmak ‘s right to disclose any such information shall govern over any terms of TheArmak ‘s Privacy Policy.

If you post User Content to our Site, unless we indicate otherwise, you grant TheArmak  and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such User Content throughout the world in any media. You grant TheArmak  and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that (a) you own and control all of the rights to the User Content that you post or you otherwise have the right to post such User Content to our Site; (b) the User Content is accurate and not misleading; and (c) use and posting of the User Content you supply does not violate these Terms and Conditions and will not violate any rights of or cause injury to any person or entity.

Indemnification

You agree to defend, indemnify and hold harmless TheArmak , its independent contractors, service providers and consultants, and their respective directors, employees and agents, from and against any claims, damages, costs, liabilities, and expenses (including, but not limited to, reasonable attorneys’ fees) arising out of or related to any Content you post, store or otherwise transmit on or through our Site or your use of or inability to use our Site, including without limitation any actual or threatened suit, demand or claim made against TheArmak  and/or its independent contractors, service providers, employees, directors or consultants, arising out of or relating to the Content, your conduct, your violation of these Terms and Conditions or your violation of the rights of any third party.

Disclaimer Of Warranty

EXCEPT AS EXPRESSLY PROVIDED TO THE CONTRARY IN A WRITING BY THEARMAK , THIS SITE, THE CONTENT CONTAINED THEREIN AND THE PRODUCTS AND SERVICES PROVIDED ON OR IN CONNECTION THEREWITH (THE “PRODUCTS AND SERVICES”) ARE PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. THEARMAK  DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT AS TO THE INFORMATION, CONTENT, AND MATERIALS IN OUR SITE. THEARMAK  DOES NOT REPRESENT OR WARRANT THAT MATERIALS IN OUR SITE OR THE SERVICES ARE ACCURATE, COMPLETE, RELIABLE, CURRENT OR ERROR-FREE. THEARMAK  DOES NOT REPRESENT OR WARRANT THAT OUR SITE OR ITS SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Limitation Of Liability

IN NO EVENT SHALL THEARMAK , ITS DIRECTORS, MEMBERS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF PROFITS, OR LOSS OF DATA, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE) OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF OUR SITE, THE PRODUCTS AND SERVICES, OR THE CONTENT CONTAINED IN OR ACCESSED THROUGH OUR SITE, INCLUDING WITHOUT LIMITATION ANY DAMAGES CASED BY OR RESULTING FROM RELIANCE BY USER ON ANY INFORMATION OBTAINED FROM THEARMAK , OR THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES OR EMAIL, ERRORS, DEFECTS, VIRUSES, DELAYS IN OPERATION OR TRANSMISSION OR ANY FAILURE OF PERFORMANCE, WHETHER OR NOT RESULTING FROM ACTS OF GOD, COMMUNICATIONS FAILURE, THEFT, DESTRUCTION OR UNAUTHORIZED ACCESS TO THEARMAK ‘S RECORDS, PROGRAMS OR SERVICES.

Applicable Law And Venue

These Terms and Conditions and your use of this site will be governed by and construed in accordance with the laws of the State of Washington, applicable to agreements made and to be entirely performed within the State of Washington, without resort to its conflict of law provisions. You agree that any action at law or in equity arising out of or relating to these Terms and Conditions shall be filed only in the state and federal courts located in King County, Washington and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction of such courts over any suit, action or proceeding arising out of your use of this site, any purchase from this site, or these Terms and Conditions.

Modification And Notice

You agree that TheArmak  may modify these Terms and Conditions and any other policies on our Site at any time and that posting the modified Terms and Conditions or policies on our Site will constitute sufficient notice of such modification.

Termination

Notwithstanding any of these Terms and Conditions, TheArmak  reserves the right, without notice and in its sole discretion, to terminate your license to use this site, and to block or prevent future your access to and use of the Site.

Severability

If any provision of these Terms and Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.

Questions & Contact Information

If you have any questions, please do not hesitate to contact one of our Diamond and Jewelry Consultants at [email protected] .com or 1-877-TheArmak-01 (276-2501). These Terms and Conditions do not apply to content provided by others.

SECURE SHOPPING

At TheArmak , we want to make your shopping experience easy and comfortable, so we have taken measures to guarantee all orders you place with us will be secure and safe. We use the latest in security technology to ensure your credit card information stays safe, as well as maintain the utmost respect for your personal information and guarantee that we will never sell it to a third party. Once your order is shipped it is sent securely, insured from our door to yours.

 

 

 

Protected Online Transactions

When you use your credit card to make a purchase through our shopping basket, the information you provide is protected by Secure Sockets Layer (SSL) encryption technology. This technology ensures that your personal information is protected from outside parties when transmitted from your computer to our server.

Safe Purchases Over The Phone

If you would prefer to purchase your certified diamonds and fine jewelry over the telephone, please contact one of our Diamond and Jewelry Consultants. They will be happy to answer any questions you may have, and get your credit card information or assist you in arranging for a bank wire transfer. Please call us at 1-877-TheArmak-01 (276-2501).

Insured Shipping To Your Door

TheArmak  insures all orders in shipment. That means from our door to yours, your purchase is under our protection.

 

ETHICAL SOURCING

The TheArmak  Conflict-Free Diamond Policy

TheArmak , along with the global diamond industry, has a zero-tolerance policy toward conflict diamonds. Through measures such as the Kimberley Process, which tracks diamonds from mine to market, the industry in partnership with the United Nations, governments, and non-governmental organizations, polices diamond exports to prevent the trade of illegal diamonds. At TheArmak , we only purchase diamonds through the largest and most respected suppliers who, like us, proudly adhere to and enforce the standards established by the Kimberley Process. All TheArmak  diamonds are warranted to be conflict free. If one of our suppliers was ever found to be in violation of that process, we would immediately sever that relationship. We will continue to support and promote any process that works to uphold legitimacy in the diamond trade. Diamonds are mined throughout the world, including major mines in Australia, Africa, Russia and Canada. Diamonds are a major source of good in many African nations, employing and providing healthcare to thousands. For more information on this issue, please visit DiamondFacts.org.

 

About The Kimberley Process

TheArmak  supports the Kimberley process, which is an International process to track and certify diamonds. In April 2003, congress and President Bush passed a law adopting the Kimberley Process that requires all US diamond retailers to buy diamonds from manufacturers who have documentation warranting that the merchandise was obtained through legitimate channels. Today, the US Customs Service actively enforces the Kimberley Process requirements as diamonds enter American ports.

Concerning Zimbabwe Diamonds

TheArmak  is committed to ensuring that the highest ethical standards are observed when sourcing our diamonds and jewelry. Because of the reported human rights abuses in Zimbabwe’s Marange diamond district, TheArmak  will not purchase or offer diamonds from that area. As a responsible member of the diamond and jewelry industry, we are working with our suppliers to ensure our consumers receive only the finest goods procured from ethical sources.

The TheArmak  Position On Responsible Mining

Across our business, TheArmak  observes the highest ethical standards. We insist our business partners do the same. This extends to our gold sourcing. The issue of responsible mining is an important one and deserves our attention. As a signatory of The Golden Rules, and as a first step, we will:

  • Work to ensure that our gold and metals come from suppliers that meet the highest human rights, social, and environmental criteria.
  • Engage suppliers to influence the sourcing of gold products.
  • Research mining, refinement, and manufacturing practices of gold that moves through the supply chain.
  • Give preference to suppliers that source gold from mines that observe high standards of environmental stewardship.
  • In concert with our suppliers, commit to increased gold sourcing from recycled and secondary sources.
  • Measure and establish benchmarks with a goal of continuous improvement.

TheArmak  views its policy on responsible mining as an evolving standard. It commits to continuously review our position with the goal of expanding it over time to have the broadest possible impact.

INTERNATIONAL ORDER & SHIPPING POLICIES

We are proud to ship to customers in many countries around the globe. View our International Shipping page for the full list of countries and currencies that we support.

The policies below apply to TheArmak  orders shipped to all applicable countries with the exception of the EU, Canada, the UAE, and China. For TheArmak  orders shipping to the US (or APO/FPO addresses) please see our US Order & Shipping Policies.

This page contains the following sections

If you have any questions, please don’t hesitate to contact one of our Diamond and Jewelry Consultants at [email protected] .com or 1-877-TheArmak-01 (276-2501). For additional information, please view our Terms and Conditions

International Shipments

Importer Of Record

The importer of record refers to the individual or company who is responsible for ensuring that goods are imported in accordance with all laws and regulations of the destination country. The importer of record is responsible for paying all duties, taxes, and fees assessed by customs or the carrier. For further details, please visit our page on Customs, Duties and Taxes.

For the following countries, the recipient is the importer of record:

  • Australia
  • Guam
  • Hong Kong
  • Japan
  • Macau
  • Mexico
  • New Zealand
  • Northern Mariana Islands
  • Norway
  • Puerto Rico
  • Singapore
  • Switzerland
  • Taiwan
  • U.S. Virgin Islands

For the following countries, TheArmak  acts as the importer of record on behalf of the recipient:

  • Canada
  • China
  • United Arab Emirates
  • The European Union

Title And Risk Of Loss

Importer of Record Recipients

Title and risk of loss for items ordered will transfer to the recipient once your shipment has been picked up by the carrier from TheArmak ‘s facilities.

Non-Importer of Record Recipients

Title and risk of loss for items ordered, transfer to the recipient upon pickup or delivery.

Restrictions

Items eligible to be shipped under our International Shipping Policy are based on the destination country.

Due to specific regulations, TheArmak ‘s product set may differ for the following countries: Canada, China, and Europe (including Norway and Switzerland).

For shipments destined for Australia, Guam, Hong Kong, Japan, Macau, Mexico, New Zealand, Northern Mariana Islands, Puerto Rico, Singapore, Taiwan, and US Virgin Islands, all products on our US website are eligible.

Shipping

All international orders will be shipped, with no additional charge, via secure, trusted carrier. Please note that the arrival times listed on the US website apply to US shipping addresses only. Estimates of the international shipping delivery times can be provided by one of our Diamond and Jewelry Consultants at [email protected] .com or 1-877-TheArmak-01 (276-2501).

Asset Protection

Asset protection is provided by a premier global insurance company on all orders shipped internationally. A fee of 0.20% of the value of your order will be applied during the checkout process, except for orders to the UAE and China. This protects your order from the time it leaves TheArmak  to when it arrives at your door. This policy is an agreement between the customer and the insurance company. Details about the insurance company and claims process will be provided to you following your purchase in your order confirmation email. For questions about asset protection for shipments to the U.A.E., please contact [email protected]

 

Order Payment

TheArmak  accepts payment in any of the following currencies: Australian dollar, Canadian dollar, Chinese Yuan renminbi, Hong Kong dollar, Japanese yen, Macau pataca, Mexican peso, New Taiwan dollar, New Zealand dollar, Singapore dollar, United Arab Emirates dirham, or United States dollar. For orders shipping to China, we can only accept payment in Chinese Yuan renminbi.

View payment methods accepted by TheArmak .

Customs, Duties And Taxes

The customs office of the destination country may impose customs fees, import duties, taxes, and other charges to your international order. These additional charges required for customs clearance are the responsibility of the recipient unless otherwise noted. When your order arrives at customs, either the carrier or customs office will contact you directly to arrange for the payment of any charges that may be due.

For the following countries, duties and/or taxes will be collected in the cart during the checkout process:

  • Canada
  • China
  • United Arab Emirates
  • The European Union

For the following countries all customs fees, duties, and taxes will be collected by the carrier or customs office prior to delivery:

  • Australia
  • Guam
  • Hong Kong
  • Japan
  • Macau
  • Mexico
  • New Zealand
  • Northern Mariana Islands
  • Norway
  • Puerto Rico
  • Singapore
  • Switzerland
  • Taiwan
  • U.S. Virgin Islands
Common Clearance Fees

Disbursement Fee – In order to expedite customs clearance, the carrier may advance duty and tax charges on the customer’s behalf. A disbursement fee based on the amount advanced will be assessed to the customer when noted in the tables below.

Security Surcharge – Heightened international security requires the carrier to make ongoing investments to meet more stringent international security conditions. A security fee may be imposed.

Warehouse Fee – If your order is unable to be delivered, or duties and taxes are not paid, a warehouse fee may be applied.

The table below shows estimated duty and tax rates. Please be advised that TheArmak  has no control over these charges. The actual amount charged by customs may differ from the rates below. Country of origin information for your order can be provided by our Diamond and Jewelry Consultants to assist in estimating import duties. Please contact your local customs office for further details.

Australia

Estimated Duty Rate
Loose Diamonds: 0% 
U.S. origin goods: 0% 
Orders under AU$ 1,000: 0% 
Other orders: 5%

Estimated Tax Rate
10% 
Orders under AU$ 1,000 are not subject to tax 

Total Duty & Tax Rate Estimate: 0% to 15.5%

NOTE: Orders AU$ 1,000-AU$ 10,000 may be subject to an Import Declaration fee off AU$ 50.00. 
All orders AU$ 10,000 and higher may be subject to an Import Declaration Fee of AU$152.00.
Packages may be subject to an Australian Quarantine and Inspection Service fee (AQIS) of AU$ 33.00.

SITE: www.customs.gov.au PHONE: From Australia: 1300 363 263 From outside Australia: +61 2 6275 6666

China

Total Duty & Tax Rate Estimate: 17%

SITE: www.customs.gov.cn

Guam

Estimated Duty Rate
0%

Estimated Tax Rate
4% (0% if order is less than USD $1,000)

Total Duty & Tax Rate Estimate: 0% to 4%

SITE: www.cqa.guam.gov PHONE: (671) 475-6220

Hong Kong

Estimated Duty Rate
0%

Estimated Tax Rate
0%

Total Duty & Tax Rate Estimate: 0%

NOTE:For all orders over HKD 1,000, the Hong Kong Census & Statistics Department requires the filing of a Notice on Lodgement of Import/Export Declaration Form within 14 days receipt and declaration charges of HK$0.50 for the first HK$46,000 of order value plus $0.25 for each additional $1,000 or part thereof.

SITE: www.customs.gov.hk PHONE: 2815 7711

Japan

Estimated Duty Rate
Loose Diamonds: 0% 
Other Items: 0% to 5.5% depending on country of manufacture

Estimated Tax Rate
8%

Total Duty & Tax Rate Estimate: 8% to 13.5%

NOTE: Customers may be required to pay a 500 JPY FedEx Advancement Fee after they have received their package.

SITE: www.customs.go.jp PHONE: From Japan: 03-3529-0700 From outside Japan: 81-3-3529-0700

Macau

Estimated Duty Rate
0%

Estimated Tax Rate
0%

Total Duty & Tax Rate Estimate: 0%

SITE: www.customs.gov.mo PHONE: 28965001

Mexico

Estimated Duty Rate
Loose Diamonds: 0%
U.S. or Canada origin goods: 0%
Other Items: 0% to 20% depending on country of manufacture

Estimated Tax Rate
16%

Total Duty & Tax Rate Estimate: 16% to 36%

NOTE: Orders consigned directly to a Mexican Company must be valued under $1,000 USD.

For shipments below MXN $35,425.00 an entry fee of MXN$112.00-MXN$571.00 may be applied.

All orders require an RFC or CURP number. These are collected by our Diamond and Jewelry Consultants during the checkout process. Payment of duties and taxes can be paid to the carrier directly or through a PECA transaction. Orders may be subject to the below fees;

  • Contraprestacion (Pay the pedimento): MXN$57.00
  • Customs Processing Fee: MXN$287.00
  • Prevalidation (by pedimento): minimum MXN$210.00 (.008 per MXN)

The following applies to shipments over MXN$35,425.00. If you do not already have one, you must register for a tax ID. To register for a tax ID please visit the Servicio de Administración Tributaria (SAT) website. This process will take a couple of days and should be done before your order is placed. After you have received a tax ID, you must request an Import License. Please visit the Servicio de Administración Tributaria (SAT) website to apply for the Import License. Prior to delivery, the carrier will request the following documents;

  • Power of Attorney (Carta Encomienda)
  • Letter of No Marketing (Carta de No Comercialización)
  • Value Manifestation (Manifestación de Valor)

For your convenience, you may elect to use the carrier as your customs broker. Brokerage fees are approximately MXN $571.00 for shipments above this value.

New Zealand

Estimated Duty Rate
Loose Diamonds: 0%
Other Items: 0% to 5% depending on country of manufacture

Estimated Tax Rate
15%
For orders over NX$ 1,000 there is a NZ$ 24.75 Import fee and NZ$ 12.50 Biosecurity Systems Entry Levy fee.

Total Duty & Tax Rate Estimate: 15% to 20%

NOTE: A free Importer Number is also required to receive delivery. Importer Numbers are assigned 1-3 days after returning this form to Customs.

SITE: www.customs.govt.nz PHONE: Free phone from NZ: 0800 428 786 From outside NZ: +64 9 300 5399

Northern Mariana Islands

Estimated Duty Rate
0%

Estimated Tax Rate
5.75%

Total Duty & Tax Rate Estimate: 5.75%

SITE: www.cnmidof.net/customs PHONE: 670-664-1607

Puerto Rico

Estimated Duty Rate
0%

Estimated Tax Rate
0%

Total Duty & Tax Rate Estimate: 0%

SITE: www.cbp.gov PHONE: From U.S. 1-877-CBP-5511 From Outside the U.S. (703) 526-4200

Singapore

Estimated Duty Rate
0%

Estimated Tax Rate
7%

Total Duty & Tax Rate Estimate: 7%

NOTE: The recipient, as the importer of record, is responsible for working with the local authorities to resolve any GST tax issues. If a GST refund is desired because an order is returned or because an exchange, repair, or resize order is assessed GST tax, the recipient is responsible for following the procedures necessary to request such refund. Tax assessment and refund decisions are made by the Singapore authorities and are not controlled by TheArmak . Requests for copies of shipping documents needed to apply for tax refund requests may take up to 30 business days to fulfill.

SITE: www.customs.gov.sg PHONE: (065) 6355 2000

Taiwan

Estimated Duty Rate
0%

Estimated Tax Rate
5%

Total Duty & Tax Rate Estimate: 5%

SITE: eweb.customs.gov.tw PHONE: 02-24222310

United Arab Emirates

Estimated Duty Rate
Loose Diamonds: 0%
Gold jewelry: 1%
Gold and diamond jewelry: 1.5%
All Other Jewelry: 5%

Estimated Tax Rate
0%

Total Duty & Tax Rate Estimate: 0% to 5%

NOTE: Duties set by the UAE are non-refundable and remitted on your behalf by TheArmak .

SITE: www.sharjahcustoms.gov.ae PHONE: 0097 06 5282216/ 0097 06 5282666

US Virgin Islands

Estimated Duty Rate
0%

Estimated Tax Rate
0%

Total Duty & Tax Rate Estimate: 0%

SITE: www.cbp.gov

Limitations

Please note that products shipped internationally may not be designed in accordance with destination country standards, specifications, and labeling requirements. The customer is responsible for determining that products can be lawfully and legally imported into the destination country.

Privacy

Please note that international shipments are subject to opening and inspection by customs authorities. Additionally, information about your order, shipment and products contained therein may be communicated to our shippers and the customs authorities as part of the customs clearance process.

Returns

To ensure you make the right choice, we offer a very flexible return policy. If for any reason you are not satisfied, you can return any item without custom engraving in its original condition within 30 days of the date of shipment for a refund or an exchange. For orders shipping to China, the 30 day period begins on the date you receive your order. The 20% reservation fee is non-refundable. Read the details of our 30-Day Returns Policy.

 

INTERNATIONAL PAYMENT METHODS

For orders shipping to Australia, European Union, Guam, Hong Kong, Japan, Macau, New Zealand, Northern Mariana Islands, Norway, Puerto Rico, Singapore, Switzerland, Taiwan, United Arab Emirates, and the US Virgin Islands, we offer the following payment methods:

  • Bank Wire / International Money Transfer (IMT) / Telegraphic Transfer (TT): Arrange payment through your bank and receive a 1.5% discount.
  • Bank wires may take up to 3 business days to be received.
  • The bank wire discount is applied before the shipping insurance charge is added. For split payments using bank wires and another method of payment, the bank wire discount is applied to the portion paid by bank wire.
  • Note: most banks charge a fee for the transmission of a bank wire. Please ensure that your bank has included this fee when processing your bank wire. There are no fees from our bank to receive the bank wire.
  1. Credit Card: Use your Visa, MasterCard or China UnionPay (where applicable) with a local billing address in any of the countries we ship to. We accept American Express (USD & CAD only), Discover, Diners Club, or JCB card for orders placed in USD. To use other credit cards, we recommend using PayPal as it accepts a variety of other cards.
  • Verified by Visa or MasterCard SecureCode: For your protection against fraud, we offer Verified by Visa and MasterCard SecureCode to confirm your identity. Note: these programs are a security feature for online transactions. It does not guarantee that your order will be approved by your bank.
  1. PayPal: Use PayPal for orders in USD and C$, subject to limits found here. For orders shipping to the European Union, we accept PayPal for orders in GBP and EUR, subject to the limits found here.
  2. Financing Programs: The TheArmak  Credit Card is available for residents of the United States, Puerto Rico, Guam, US Virgin Islands, and Northern Mariana Islands for purchases made in US dollars.

We do not accept payments made in cash, by check, ACH, or debit cards without the Visa or Mastercard logo requiring use of a PIN. There is a 1.5% discount for payments made via bank wire. We reserve the right to request additional information about your payment method or identity before your order can be processed.

For orders shipping to China we offer the following payment methods:

  • Bank Wire / Telegraphic Transfer (TT): Bank wire is the fastest and easiest way to pay for orders shipping to China. Arrange payment through your bank and receive a 1.5% discount.
  • Alipay Instant Payment: Simply use your Alipay account to complete your order.
  • In-Person Payment: Includes payment via cash at over 80 HSBC bank locations across 29 cities in China. Eligible HSBC locations. Note: Government-issued ID must be provided and there is a small fee, generally 0.1% of the value of the deposit with a minimum charge of RMB5 and maximum charge of RMB50, that will be assessed by HSBC. HSBC reserves the right to refuse any deposit that does not meet the requirements of its AML policies and procedures.

U.S. PAYMENT METHODS

For orders shipping within the United States, we offer the following payment methods:

  • Credit Card: VISA, MasterCard, American Express, Discover, Diners Club, JCB, Carte Blanche, China UnionPay, PayPal*, and MasterPass™.

We do not accept: Cash, CODs, check, money orders, ACH, or debit cards without the VISA/MasterCard logo.

*PayPal orders subject to the following limits.

  • Verified by Visa or MasterCard SecureCode: For your protection against fraud, we offer Verified by Visa and MasterCard SecureCode to confirm your identity. Note: these programs are a security feature for online transactions. It does not guarantee that your order will be approved by your bank.
  1. Financing Programs: We offer the TheArmak  Credit Card to residents of the United States, Puerto Rico, Guam, US Virgin Islands, and Northern Mariana Islands.
  2. Bank Wire: AKA “Wire transfer” or “credit transfer“ is a method of electronic funds transfer from one institution to another. Purchases made to TheArmak  for over $750 are eligible for an additional 1.5% discount. After placing an order and selecting bank wire as your method of payment – which may be subjected to a fee depending on your financial institution’s policy – you’ll receive an e-mail from TheArmak  with account information to ensure the funds are properly transferred by your bank, which may take up to two days to process. Once we have received your financial institution’s fund transfer, your order will be processed at which time you will receive your order confirmation email.

Please note: ACH (aka Automated Clearing House) transfers are not accepted at this time.

For further details about Bank Wire payments, contact your financial institution or call TheArmak  at 1-877-TheArmak-01 (276-2501).

U.S. ORDER AND SHIPPING POLICIES

These policies apply to orders to be shipped to U.S. (and APO/FPO) addresses. For orders to be shipped to other countries please see our International Order & Shipping Policies.

For additional information, please view our Terms and Conditions.

If you have any questions, please do not hesitate to contact one of our diamond and jewelry consultants in person at or 1-877-TheArmak-01 (276-2501).

International Shipments

We are proud to ship to customers in many countries around the globe. View our International Shipping page for the full list of countries and to determine which of our three Web sites to shop.

APO/FPO Addresses

We will ship orders under $25,000 to APO and FPO addresses via USPS priority mail. The arrival times listed are for U.S. addresses and do not generally to APO and FPO addresses.

Payment Methods

For your convenience, we offer the following payment methods:

  • Credit cards: Visa, MasterCard, Diners Club, American Express, Discover or JCB card.
  • Bank wire: Arrange payment through your bank and receive a 1.5% discount. Bank wire payments are accepted on orders of $750 or more.
  • Other payment methods: TheArmak  Credit Card, PayPal or MasterPass™.

Policy On Debit Cards

A debit card is treated differently than a credit card by your bank. A debit card is much like a credit card in that it may display a credit card company logo, like Visa or MasterCard, but a charge to your debit card uses funds directly from your bank account. The biggest difference is that your bank may institute a daily charge limit on your debit card. If the price of your order exceeds a daily limit set on your debit card we will notify you, as this will prohibit us from processing your order.

As an alternative, you can:

  • Continue your order via wire transfer and receive a 1.5% discount. A wire transfer is a simple process of contacting your bank to have funds moved from your bank to ours and is available for orders of $750 or more. It works on the same principle as your debit card, but requires some direct communication with your bank to allow for a larger transaction. We’ll send you the easy instructions. It may require a few days for your bank to transfer your funds.
  • Continue your order using a credit card. If you order before noon, your order will begin processing today.
  • Contact your bank and request a one-time waiver of the daily charge limit.

Gift Certificate Policies

Our TheArmak  gift certificates may only be purchased and redeemed in US dollars. Gift certificates are sent immediately to the recipient through email. Once the recipient receives the gift certificate, it can be used immediately on TheArmak .com.

For security purposes, when you redeem your gift certificate online, we require that you use a credit card. This helps us ensure your identity, and protects against fraudulent use of your gift certificate. Your credit card will not be charged unless your order total exceeds the amount of your gift certificate. If you do not wish to use a credit card to redeem your gift certificate, call customer service at 1-877-TheArmak-01 (276-2501).

Gift certificates are not redeemable for cash, cannot be returned for a cash refund, and are not transferable. Any unused portion will remain available for future purchases under the same Gift Certificate Number. TheArmak  is not responsible for lost or stolen gift certificates. At any time, you can view your gift certificate balance.

TheArmak  gift certificates are redeemable only at www.TheArmak1.com .com. Certificate cash value is, 1/10 of one cent. Gift certificates and unused portions expire on the date listed on your printed gift certificate, or the date listed in your gift certificate e-mail (does not apply to California or where prohibited by law).

Shipments Are Insured

We fully insure each order all the way to you. That means that when your order is in transit to you, shipment is always risk-free. For added security, it is our policy that a signature is required for all TheArmak  orders over $1,000, regardless of any signature waivers you may have with your carrier.

Alternate Shipping Addresses

If you prefer, we can ship your order to an address other than your billing address. As a security precaution, we require that your alternate shipping address be on file with your credit card company. This step helps protect you from fraudulent charges to your credit card.

Saturday Delivery

If you cannot be available to receive your order on a weekday, we may be able to arrange for your order to be delivered on Saturday. FedEx Saturday Service, available in the vast majority of US cities, is subject to availability. If Saturday Service is unavailable in your area, we can arrange for you to pick up your package at the FedEx World Service Center nearest you. If you’re interested in these services, call 1-877-TheArmak-01 (276-2501)to speak to a diamond and jewelry consultant.

Sales Tax

Currently, sales tax is only collected on orders shipped to addresses in Washington State, New York and Virginia.

Returns

To help ensure you make the right choice, we offer a very flexible return policy. If for any reason you are not satisfied, you can return any item without custom engraving in its original condition within 30 days of the date of shipment for a refund or an exchange. Read the details of our 30-Day Returns Policy.

A SPECIAL THANKS TO OUR MILITARY

TheArmak  is grateful to all military personnel and their families. To say thank you – and make every order easy – you have access to an exclusive phone number and more.

Your First-In-Line Benefits:

  • Exclusive phone number 877-276-2501
  • Free shipping to all APO, FPO, and DPO addresses
  • Partnership with military postal service assures secure delivery

Shipping Information (Yes, We Do), Method & Limits

TheArmak  will ship any order under $25,000 to an APO, FPO, or DPO address. We ship all APO/FPO orders via USPS Priority Mail to the appropriate APO/FPO processing center then via the military postal service and shipment tracking is not available for APO/FPO addresses. For security purposes, USPS will not show a delivery scan or in transit scans for packages sent to these addresses.

Estimated Shipping Times

TheArmak  guarantees your package will arrive at the appropriate APO/FPO processing center within 2-4 business days. Most shipments will usually arrive within 7-13 business days. Certain orders however, may take up to 20 business days for delivery. If you’re already familiar with sending packages to APO & FPO addresses, your TheArmak  order is likely to arrive in about the same amount of time.

Insurance

As with all TheArmak  orders, your shipment is insured from the moment it leaves our door until it arrives at yours.

Sales Tax Information

Because APO/FPO addresses are considered domestic, no taxes or duties are due on orders shipped to them. If an order is shipped directly to a base, rather than through the APO/FPO system, however, taxes and duties would be applicable. TheArmak  will include all required tax documentation with your order.

How To Format Addresses

Improperly formatting your address may result in delivery delays. Please enter your ship to information in the following format for APO/FPO/DPO shipments:

  • RANK Full Name 
    PSC/UNIT/CMR, Box #(if applicable) 
    CITY (APO, FPO, or DPO), STATE (AA, AP, or AE), ZIP (5-digit or ZIP+4) 
    Use AE for Europe, Middle East, Africa, and Canada, AP for Pacific, AA for Central & South America
  • Example: 
    PFC John Smith 
    Unit 1234, Box 56789 
    United States 
    APO, AP 96522-1215

Returns

TheArmak ‘s regular return policy applies to orders shipped to APO/FPO addresses. Although TheArmak ‘s standard return period is 30 days after shipping, we understand that packages shipped to APO/FPO addresses may take longer than this to arrive. If your order does not arrive within 30 days, you may still return your order.

Product Restrictions

Shipments are subject to the import restrictions of the country in which your base is located. See details.

Other FAQs

  • “My billing address is an APO/FPO, but I want to send an order to an address state side; can I do this?”
  • Yes, we can deliver to US addresses if your billing address is an APO/FPO.
  • “Will a signature be required for delivery?”
  • Signature requirements will be determined by the military postal service.
  • “I am posted overseas, can my shipment from TheArmak  be sent via APO/FPO/DPO to my location?”
  • Yes, we ship orders going to APO address with all documentation needed for Customs clearance via APO mail system. Orders shipped overseas via a APO/FPO/DPO are subject to the destination country’s restrictions on prohibited items but are not subject to local duty or sales tax.
  • “I am posted overseas, can my shipment from TheArmak  be sent via APO/FPO/DPO to my location?”
  • You may ship orders directly to your local U.S. base address, subject to military restrictions, for faster delivery times. Any international shipments sent to a non-APO/FPO/DPO address are subject to the local country’s duties and taxes.