Lifetime Manufacturer Warranty
We stand behind our products and warrant that all items will be free from manufacturing defects for the life of the products. If you believe your item has a manufacturing defect, you may return it to us for inspection. If we determine your merchandise is damaged due to a manufacturing defect, we will repair the merchandise or, if we deem appropriate, replace the item. If the item is no longer available, TheArmak may, in its discretion, replace with like-kind or allow a refund equal to the selling price of the original item or component.
If we determine that the damage is not caused by a manufacturing defect, then we will notify you and let you know if repair services are available at cost or otherwise.
Please note that slight irregularities and variations in craftsmanship or natural characteristics, or internal inclusions, visible or otherwise, in colored gemstones are unique and individual to each item. These characteristics are considered as part of the character of the item, and should not be considered a defect.
Returns & Exchanges
We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept items for exchange, refund or merchandise credit within 5 days, accompanied by a sales receipt. If returned between 6 and 10 days, an exchange or merchandise credit will be granted. All refunds will be issued to the original form of payment except cash purchases, which will be refunded by company check. All returns must be unaltered, unworn and in saleable condition. Returned merchandise should include the vendor packaging and tags.
Please note used merchandise will not be accepted for refund or exchange unless defective. Some exclusion may apply.
On the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s). Please use the return label provided to ensure proper return address and credit information and ship the item prepaid and insured to: Armak the Address will be provided. Please allow 2-3 weeks for the processing of your return.
Any merchandise purchased in a store should be returned at the store where it was purchased. Restricted items must be returned using ground transportation.
Purchase price will be credited. Except precious metals price fluctuate daily Prices are subject to change. We offer a one-time (single order) refund or adjustment for items purchased within 5 days of a price adjustment. This includes permanent Sale items and excludes temporary special promotion items. For questions and adjustments call 1-877-Armak-01 (276-2501). We work hard to ensure the accuracy of pricing, but despite our best efforts, pricing errors may occur.
If an item’s correct price is lower than our stated price, we will charge you the lower amount when your order is shipped.
If an item’s correct price is higher than our stated price, we will, at our discretion, contact you for instructions before shipping. If we are unable to contact, you after 5 days we will cancel your order and notify you of such cancellation.
Credit Card Use
Credit Cards: The total dollar amount of your order is allocated at the time your card is approved, If the amount charged exceeds your credit limit, your order will be automatically canceled.
Debit Cards: Payment is deducted from your account at the time your card is approved. A receipt is included with each order.
Gift Card Terms and Conditions
The Armak gift card is available at TheArmak boutiques or online in any amount from $25 to $10,000. Gift Cards are available for purchase online in pre-set denominations. Gift cards may be redeemed only at TheArmak boutiques or online for purchases within the U.S. Not redeemable at department stores or specialty stores. Not redeemable for cash or credit except where required by law. For questions, card balance, or to locate a TheArmak boutique, call 1-877-Armak-01 (276-2501). TheArmak is not responsible for lost or stolen gift cards.
Sales tax will not be applied when you purchase a gift card. If merchandise items are included in your order, tax will only apply to merchandise items.
Gift cards will be shipped via USPS or FedEx and will require a signature upon delivery.
Sales tax is automatically applied to your TheArmak order in accordance with individual state regulations if your shipping address is in one of the following states: AZ, CA, CO, FL, GA, HI, IL, MA, MI, MN, MO, NC, NJ, NV, NY, PA, TN, TX, VA and Washington, DC.
Last updated on 03/14/2022
Order Status & History
We will send updates regarding the status of your order, including when your item(s) ship, to the email address you provided when ordering.
Registered customers, SIGN IN to access web order status and history.
Non-registered customers do not have online access to order status and history. You may request information via EMAIL or online chat, or by calling 1-877-Armak-01 (276-2501)
Please provide the order confirmation number displayed after placing your order so we can respond more quickly and accurately.
You may cancel any TheArmak order as long as the order status is “not in process or order status is “shipped,” it cannot be canceled.
You may cancel your web order online. SIGN IN HERE to your account then select “View Web Order History,” click on the desired order number, and then select CANCEL next to the item(s) you wish to cancel.
NON-REGISTERED CUSTOMERS, please call toll-free 1-877-Armak-01 (276-2501)
to determine order status; to cancel it, please have your order number ready.
If you have any questions or need further assistance, please contact us:
TheArmak is dedicated to providing our customers with up-to-date information about our policies and many of your questions may be answered below. For more information about any of our policies, we invite you to have a conversation with one of our expert Diamond and Jewelry Consultants at info@Armak1.com .com or 1-877-Armak-01 (276-2501).
All TheArmak orders ship fully insured, with a trusted carrier.
15-Day Return Policy
We offer a 15-day, no questions asked, return policy on every item.
Military Shipping Policies
Armak is grateful to all military personnel and their families. To say thank you, you have access to an exclusive phone number and more.
Terms & Conditions
These terms and conditions apply to the Armak Web site. Please read these terms and conditions carefully
We want to make sure your shopping experience exceeds your expectations, so we have taken measures to guarantee your orders will be safe and secure, from our door to yours.
Always Conflict Free. Armak sells only ethically sourced diamonds, proudly enforcing the highest industry standards.
We are proud to ship to customers in many countries around the globe. View our International Shipping page for the full list of countries and currencies that we support.
International Payment Methods
Armak offers a variety of payment methods for orders shipping outside of the United States.
U.S. Payment Methods
Armak offers a variety of payment methods for orders shipping within the United States.
U.S. Order Policies
These policies apply to orders to be shipped to U.S. (and APO/FPO) addresses
Your order will be shipped to you fully insured. We urge all customers to inspect your package for damage or tampering before receiving or signing for receipt.
When Will Your Order Be Shipped?
For orders shipping to the U.S., you’ll find an estimated arrival date listed in the product details for each item. This arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.
- If you place your order before the cutoff time on a regular business day (Monday through Friday), your order will begin processing that day.
- If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.
For international orders, we will provide you with an estimated ship date. Actual arrival date may vary based on transport times and customs clearance. For more information on international orders. Visit our international shipping page.
Shipping To Alternate Addresses
If you will not be home to sign for your order, TheArmak can ship your order to your place of work, or another more convenient destination. As a security precaution to protect our customers against fraud, when you order merchandise priced $1000 or more to be delivered to a destination other than your billing address, we will confirm that your credit card or financing company has this alternate shipping address on file. To help expedite your order, simply call your issuing bank and provide them with your alternate shipping address.
If you cannot be available, or have someone else available to sign for your package, you can have it shipped to a local hold for pick up location so that you can sign for and pick it up at your leisure. To schedule a hold for pick up, contact a diamond and jewelry consultant.
Your order delivery method is determined by the price of your order (before tax). You’ll find your method of free shipping listed on the Shipping Information page within the shopping basket. If available, we provide the option to expedite your order with a faster shipping method for a small fee.
Armak orders are shipped with the reliability and accountability of UPS or USPS shipping.
For More Information
For more information about returning an item, read our policy on 30-Day Returns.
For a special touch, we’ll include a free gift card and enclose your item in our distinctive Armak packaging. From our classic ring presentation boxes to our soft jewelry pouches, every item arrives presentation-ready.
Shipping To APO & FPO
TheArmak ships to APO, FPO, and DPO addresses. For more information, please visit our Military Shipping page.
For insurance reasons, a signature is required for shipments of $1,000 or more,regardless of any signed waivers you may have with our carrier.
All orders are insured and shipped free via secure carrier, delivery speed is based on the pre-tax value of your order.
- TheArmak will only ship to a street address, not a P.O. Box address.
- Signature requirements for delivery:
- All orders, a signature is required,regardless of any waivers you may have with our carrier.
- If you are unable to be available for signature on a weekday, we can arrange a Saturday delivery for an additional fee. Call1-877-Armak-01 (276-2501) and a Diamond and Jewelry consultant will arrange this for you.
Armak offers shipping via trusted carrier into 86 countries. For more information on international shipping, please visit our International Shipping page.
Shipment Of Jewelry
Each item will be placed in either a soft blue fabric pouch or jewelry box tucked inside the distinctive Armak gift box. Select items will arrive in distinctive dark blue wooden boxes. If you’d like a closer look at how your order will be presented, view the shipping details tab at the bottom of each product page.
Shipment Of Diamonds And Set Rings
All loose diamonds and custom engagement rings will be delivered via FedEx Priority Overnight®. When you receive your loose diamond or built ring it will be presented in a sophisticated, dark blue, wooden ring box. Loose diamonds will be held in place by a tension-secured spring ring. The spring ring is for presentation purposes only and must not be worn.
Read how to protect your jewelry against loss, theft, or damage, with insurance coverage of jewelry and loose diamonds.
3-Day Money Back Guarantee
Our 3-day money back guarantee gives you time to make sure your purchase is perfect. If you need to return it for any reason, we’ll happily provide you with an exchange or full refund. Except special orders non refundable or exchange.
PayPal or other credit cards Returns
PayPal orders may be returned for credit back to your PayPal account. Please allow up to 2 weeks for your account to be credited. Our Return Policy
Your complete satisfaction with our product is guaranteed or items may be returned or exchanged within thirty days from when it was shipped, with a Return Merchandise Authorization.You will only pay for return shipping and insurance fees.To receive a return authorization on orders shipped within the United States follow the steps outlined below.
Please note that to be eligible for return, items must be in their original purchase condition, include all product documentation, and shipped within 15 days.
To expedite exchanging for different product, we recommend returning for refund and placing a new order. Please allow approximately 2 weeks for your refund to be processed.
If a package or item delivered to you arrives damaged, please refuse the shipment or call us immediately at 1-877-Armak-01 (276-2501). Please retain all packing materials unless instructed otherwise by Armak . Claims for damaged or missing items must be reported immediately or within 5 days of receipt of your order. Armak will not be responsible for lost or damaged returned shipments.
Single Jewelry Items $500 or Less:
. Request a Return Merchandise Authorization code and if you’d like, use our convenient pre-paid FedEx Ground® return shipping label (deducted from your refund). It’s that easy!
Online Returns do not apply to the following items:
- International returns.
- Non-USD currencies.
- Item(s) shipped over 5 days ago.
- Exchanges, repairs, or resizing.
- Items that became damaged or defective after delivery.
- Engraved items (rings excluded).
Please call a TheArmak Diamond and Jewelry Consultant at 1-877-Armak-01 (276-2501), 10am-8pm except Sundays items for exchange, repair, resize, or to report damage or defect. These cannot be set up online and require assistance. We recommend that you securely package your items in original packing materials, fully insured. We are not responsible for lost or stolen articles.
Returns are processed during weekdays once the items have been received at our Fulfillment Center. Following receipt of your returned item, you’ll receive a confirmation email. Please allow an average of 1-2 weeks for full processing. Our Quality Assurance department will review the returned item. Items that show signs of wear or have been altered, resized (by a jeweler other than Armak ), or damaged cannot be accepted for return. Please allow another 7 – 10 days after processing for your bank to post credit against your account.
Engraved jewelry items other than rings may not be returned. Diamonds purchased as part of our Armak Diamond Upgrade Program May not be returned for credit. All Armak engraved rings may be returned for credit, however engraving fees are non-refundable. Removal of Armak engraving from any exchanged or resized ring is with additional engraving fee. Special orders are final sale and are not eligible for return. Returns without a Armak return code, returns sent C.O.D., and improperly or uninsured packages will be refused upon receipt. Returns with missing paperwork or product will not be processed.
Additional shipping charges may be incurred if packages are returned via alternate carriers (including, but not limited to, UPS and Canada Post). Armak reserves the right to charge your credit card for any fees we incur at time of package receipt. To avoid additional charges, we recommend sending your return via our preferred Parcel Pro insured FedEx carrier.
For orders shipping to China, the 30 day period begins on the date you receive your order. The 30% reservation fee is non-refundable.
How To Prepare A Return Or Exchange
To return a diamond or jewelry item to TheArmak , follow the below process:
- For all returns call 1-877-Armak-01 (276-2501) and you will be given a Return Authorization Code. For all returns, write this code on the return sticker found at the bottom of your original invoice. Place the sticker on the outside of the box you are returning.
- Package Your Return. We recommend you use the original shipping box, including all original packaging and collateral material. If your item was delivered with a diamond certificate and that certificate is not returned, you will be liable for the US$750 (or equivalent amount in other currencies) replacement cost. For security reasons, do not write TheArmak anywhere on the outside of the box.
Insure Your Package. We recommend that you securely package your items in original packing materials, fully insured. We are not responsible for lost or stolen articles. For your convenience and at your discretion, insurance can be purchased through Parcel Pro at a discounted rate. Insurance can be purchased directly from Parcel Pro via an online application should you select
Shipping charges, including Special Handling and any other related costs, are non-refundable. Please do not ship returns C.O.D. If you receive any portion of your order damaged, please contact us prior to returning the items. TheArmak will not reimburse you for unauthorized shipping expenses incurred. Please retain all shipping materials for FedEx pick up and/or inspection.
If we request that you return the merchandise to us, we may reimburse you for full or partial return shipping expenses our discretion. We will not reimburse you for overnight, express or other special services used at your discretion.
After Your Return Is Received By TheArmak
Once your return is received into our system, you will receive a confirmation email. System processing occurs Monday through Friday. Please allow our team one business day, up to 24 hours, once the carrier arrives to receive product into our system. Failure to obtain a Return Authorization code, or include Diamond Grading Report(s) can delay receiving your return.
Once entered into our system, your return must be inspected by our Quality Assurance team. Please allow 2-4 business days for this process. If there are any questions regarding your return, we will contact you. Once inspection is complete, your return will be fully processed. For refunds, please allow an additional 2-4 days.
If you are expecting a return shipment, you will receive a shipping confirmation the day of the outbound shipment. You can track the status of your return here. Thank you for shopping at TheArmak. If you have any questions about your return, please call a TheArmak Diamond & Jewelry Consultant at 1 212.461.0006.
Credits To Your Charge Card
Credit card purchases, TheArmak Credit Card and PayPal purchases will be refunded against the credit card or account used on the original purchase. Please allow up to 2 weeks from the date that TheArmak has received your return for your account to be credited. You may wish to contact your credit card company on posting guidelines as they can vary. If you made a purchase of US$1000 or greater using a bank wire, and are an International customer, your refund will take approximately 3 weeks from the date of the return’s receipt. For bank wire purchases under US$1000, please allow 3-4 weeks. Bank wire refunds are posted against the original account they originated from.
Cancel Or Change An Order
If you would like to change or cancel an order please call a Armak Diamond and Jewelry Consultant at 1.877.Armak.01 (276.2501). We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay. We are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped. If your order has already shipped, please contact us to set up a merchandise return once you have received the shipment.
Check Return Status
Check the status of your returned item on our Return Status page.